Claims Management

Streamlining the Process of Patient Care

Healthcare providers are increasingly being asked to do more with less. Financial Controllers are under intense pressure to lower operating costs whilst improving the quality of patient care. Missing paperwork adds weeks to turnaround times. Mistakes happen. Personnel use up valuable time balancing figures and retrieving paper documents. A paper-intensive environment, hospital business offices are plagued with delays and inefficiencies.

SoftCo Healthcare is a suite of document management, compliant storage and workflow solutions that enables healthcare providers to create competitive advantage and increase patient satisfaction. With SoftCo, healthcare providers can realise financial and operational benefits in the following areas: Healthcare Claims Management, Remittance Processing, Registration Scanning, Medical Records Scanning, Accounts Payable and Follow-up Workflow.

SoftCo Healthcare provides a platform to streamline document processing, improve customer service and protect mission critical data over its entire lifecycle. No more lost or misfiled documents.

SoftCo Healthcare

SoftCo Healthcare

Healthcare Claims Management The SoftCo solution streamlines the Healthcare Claims Management process between the hospital and the insurer, saving time and removing costs. Patient claims are captured upon receipt and an electronic version is made instantly available to authorised personnel who are working on the same document from the same searchable repository. Query resolution is immediate and online, turnaround times are significantly reduced and forms re-submission is eliminated.

Remittance Processing Designed with the hospital business office in mind, SoftCo Remit delivers a single solution that redefines cheque and remittance processing. The solution captures and archives electronic and paper remittance advices (EOB’s), and integrates seamlessly with existing Hospital Information Systems and key backend financial systems. Error rates are removed, payments are automatically posted and access to documents is simple and instant from the desktop.

Registration Capture The SoftCo Registration solution enables hospital personnel to capture and store all patient documentation presented during the patient registration process. Documents such as photo IDs, insurance cards, physician orders and even actual pictures of patients, are securely archived. Photocopying and filing are no longer required and captured documents are made instantly available to users, from any desktop on the hospital network.

Medical Records SoftCo Medical Records provides a single view of every episode in a patient’s history. The solution delivers a compliant digital archive of paper-based documents, including inpatient, outpatient and emergency room medical records. It provides not only a single point-of-access to complete records but also results in cost savings and the elimination of physical paper storage. Audits are made easy and secure storage means better governance.

SoftCo AP The SoftCo Accounts Payable solution streamlines the entire Purchase-to-Pay process. No more repetitive, time consuming research associated with problem invoices and more time spent focusing on value-added activities. Invoices are captured and electronically routed around the organisation for approval, manual errors are removed and visibility is significantly increased. Quickly resolve queries, reduce debtor days, keep suppliers happy and avoid late payment penalties.